FAQ
Categories:
Account
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General
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Making Purchases
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Orders
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Player Program
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Troubleshooting
Account
Register for a Digital Music Notebook / Online Member account. If you have already registered for an Online Member account, you can login to your Digital Music Notebook account using your Online Member login and password.
How do I sign in to my account?
By visiting the Login page.
What information is stored in my account?
For the sake of convenience, your billing address will be stored in your account information after you make a purchase. Your credit card details do not form part of your account, and we do not store them anywhere. You will need to re-enter your credit card details each time you make a purchase.
I forgot my password. How can I retrieve it?
You can retrieve your registered password at our Password Help page.
How can I view or change my account details? How can I change the email address or password on my account?
You can update your registered information including your ID at the “My Account” page. To do so:
- From the Digital Music Notebook website, click “My Account” link at the upper-right side of the page.
- Sign in with your current email address and password.
- Click the “View/edit your Personal Details” link.
- Update your information.
- Click the “Save Changes” button to submit your updated information.
What information is required for registration?
Fields listed with an asterisk (*) represent required information for account registration. Please be as complete and accurate as possible. Please ensure your email address is typed in correctly, as you will need this information to sign into your account and download purchased items. We will also send you order confirmations to this email address whenever you place an order.
Note: Your personal information is safe with us. We adhere to the Data Protection Act, and will never pass on any of your personal details to third parties without asking your permission. If you want more information on how your information will be protected, please feel free to read our Privacy Policy.
General
What is Digital Music Notebook?
Digital Music Notebook is a multimedia music program from Yamaha that provides you with a multitude of tools and features specifically designed to help you learn and explore music with ease. The Digital Music Notebook system is comprised of a free downloadable player program, which includes a wide variety of music performance and learning tools, and an online download service which allows you to purchase and download the world's best selling sheet music and lesson book titles for use with the program directly through the Digital Music Notebook player. Digital Music Notebook fully utilizes Internet technologies, giving immediate access to the latest news, updates and titles.
Do I have to pay for Digital Music Notebook?
The Digital Music Notebook player program is free to download and use, as are some Digital Music Notebook titles (e.g. digital sheet music and lesson books) such as classical pieces, public domain tunes, or copyright-free titles. In the case of copyrighted songs and lesson books, however, only limited previews will be available before purchase. These titles must be purchased in order to enable full playback and display capabilities.
What operating systems are supported?
The Digital Music Notebook player program is compatible with Windows 2000 (service pack 3 and higher), Windows XP, Windows Vista, and Windows 7.
Below are the system requirements for the Digital Music Notebook program:
- PC with 400 megahertz or higher processor clock speed (Intel Pentium/Celeron family, or compatible processor recommended)
- Digital Music Notebook is not available for use on Macintosh computers.
- 128 megabytes (MB) of RAM or higher recommended
- A minimum of 150MB Hard drive space
- Windows XP Home/Professional, service pack 1a or later, Windows 7, or Windows Vista
- Display resolution of 1024 x 768
- Keyboard and Microsoft Mouse or compatible pointing device
- 16bit Sound Card
- Speakers
- Internet connection
Before you can purchase and download music for Digital Music Notebook, you will first need to register for a customer account. To do so, please complete registration information. Once you are registered you can purchase songs and lesson books through the service and download them for use in up to two copies of the Digital Music Notebook player program.
How can I connect my keyboard to my computer to use it with Digital Music Notebook?
To connect your instrument to Digital Music Notebook, please follow the instructions from this page.
How can I transfer a Digital Music Notebook song or lesson book file to my instrument or CD, etc.?
Digital Music Notebook song and lesson book files in .dpk format are designed to be used with the Digital Music Notebook player program on your computer. These files can be transferred to your keyboard only if both the files and your keyboard are compatible with Digital Music Notebook's Keyboard Sync feature. For more information on Keyboard Sync, please take a look at this site. If you are looking for more transferable MIDI files for your Yamaha digital musical instrument, please visit yamahamusicsoft.com.
What happened to Yamaha Music School songs?
On June 1st, 2010 Digital Music Notebook discontinued sales of Yamaha Music School Repertoire songs. Additionally, on July 1st, 2010 the ability to print or redownload any previously purchased Yamaha Music School Repertoire songs was disabled. This means that if you uninstall and reinstall Digital Music Notebook, or try to access your Digital Music Notebook account from a new computer, you will not be able to access the Yamaha Music School Repertoire songs that you have purchased. If you have any questions, please do not hesitate to contact us. You can call us toll free at 1-866-430-2652, or send us an email here.
Making Purchases
How do I find a Digital Music Notebook title?
From this website, there are three main ways to find titles you are looking for: you can search the database, browse by artist, title, instrument, et cetera, or take advantage of our featured titles. NOTE: If you have upgraded to DMN 3.0 from an earlier version, please note that finding and purchasing titles occurs on this site exclusively. DMN 3.0 does not support a "Store" view within the player itself.
How do I use the search and browse options?
A search box is always present at the top of this site. To search, enter a keyword or two, and select whether you are searching for a particular Artist, Title, or Keyword. By Selecting "Keyword", you can use a wide range of criteria for your search. Examples of valid search criteria are:
- Title name (e.g. Bohemian Rhapsody)
- Artist name (e.g. Phil Collins)
- Author name (e.g. Mozart)
- Instruments used (e.g. guitar)
- Style of music (e.g. jazz)
- Specific tutorial subjects (e.g. scales or chords)
- Title specific features (e.g. with tablature, C#)
After clicking the "Go" button, you will be presented with summary information for each title that meets your search criteria. You can filter your search results the search using the advanced search options displayed above the results.
You can also browse for lesson books or sheet music specifically by using the store menus. Placing the mouse over either "Sheet Music" or "Lesson Books" will display a list with all of the sub-sections for the respective item ("Sheet Music" will contain "Artist" and "Author" for example). After you have selected your desired sub-section, you will be presented with a list of corresponding categories. Selecting a category will produce a list of all relevant titles. Exploring the list in this way can be useful if you require inspiration or cannot think of a specific title that you wish to search for.
How can I preview a Digital Music Notebook title?
Digital Music Notebook allows you to access free previews for any and all available titles. Previews are delivered digitally to your computer without any cost or obligation to purchase. You can preview as many titles as you wish.
Once you have chosen a title to evaluate, click on the “Preview” button and wait a short time while the preview is downloaded to your computer. Once the download is complete, the title will install onto your computer and Digital Music Notebook will switch to the “Player” display.
In preview mode, all of the tools and features within DMN are available to assist your evaluation, with the following restrictions:
- Playback in preview mode is restricted to the first 30 seconds of the title
- Sheet music and lesson books are restricted to the first page only
- You are unable to print titles whilst in preview mode
You can view which preview titles you have installed in the player’s My Library tab. To view previews, Digital Music Notebook requires a connection to the Internet.
What is the difference between the “Download Now” link and “Add to Cart” button?
The “Download Now” function downloads a preview file of an item from your web browser. Files downloaded in this way must be manually opened with the Digital Music Notebook program.
The “Add to Cart” function adds the item to your shopping cart so that you can purchase of the song or book and all associated rights, allowing full playback, viewing, and the right to one print-out.
Where can I get free downloads for Digital Music Notebook?
You can view the entire list of our free sheet music and lesson books by clicking “Free Downloads” from the page menu on our site.
What is a "sheet music bundle"?
A sheet music bundle is discounted group of sheet music titles that you purchase as a pack. Bundles are discounted up to 20% off the total of the items' individual prices. After purchasing a bundle, each item in the bundle will be downloaded individually into your library, just like any other sheet music title.
Orders
You can place all orders through this site.
How do I use my “Shopping Cart”?
When you have found the music you want to buy, simply click the “Add to Cart” button. From here you will then be taken to your cart page, where you can see an overview of the items you have added to your cart. You can access your cart at anytime by pressing “My Cart” link at the top the page. You can remove an item from the cart by clicking “Remove” link of each title and pressing “Refresh Cart” link. From this page you can either click “Continue Shopping” if you wish to add more items to your cart, or “Checkout” if you want to place your order.
Once you have added all the items you wish to purchase to your shopping cart, click on “Checkout” to place your order. You will then need to log in to your account if you have not already, and then you will be asked to enter billing and credit card information. You will be given a chance to look over your order details before confirming your order.
How can I pay for my purchase?
This site currently accepts Visa and MasterCard. Since our digital products are delivered to your computer instantly, we regret that we cannot accept cheques and postal orders etc.
CVV is an anti-fraud security feature to help verify that the credit card you are using is valid. For Visa and MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.
Digitalmusicnotebook.com guarantees its products are 100% free of defects and malfunctions. Returns are only accepted for two reasons:
- The product is defective or malfunctioning
- The product wasn't ordered and is not in the customer's order history
Printed sheet music and functional Digital Music Notebook products are non-returnable. If your product is returnable based on the guidelines above, you must notify us in writing before a refund can be issued. To contact us, you can use the Customer Service Inquiry Form. In your message, please include the product name, ID number, and reason for return.
How do I use my promotion code?
In your shopping cart view you will see a blank field labeled “If you have a promotion code, please enter it here”. Type your promotion code into this blank and click “Apply Promotion Code” to see your savings. As this is not a required field, you can leave it blank when placing an order without a promotion code.
Player Program
What is the Scorch plug-in, and how can I install it?
Scorch is a free software plug-in which lets you view, play, customize, and print Sibelius scores on the Internet. The Digital Music Notebook player program is powered by this technology and, thus, to view Digital Music Notebook content, Scorch must be installed properly on your computer. To download or find more detailed information about Scorch please go to this site.
To install the Scorch plug-in properly, please follow these steps:
- Uninstall Digital Music Notebook player program via the “Add/Remove Program” function in Control Panel
- If applicable, uninstall the Sibelius Scorch plug-in via the “Add/Remove Program” function
- Go to this page to download and install the Scorch plug-in
- Re-install the Digital Music Notebook player program
How do I update to a more recent version of Digital Music Notebook?
You can update Digital Music Notebook player program at any time. The latest version of the Digital Music Notebook player can be found here . Any previously downloaded and purchased titles will not be lost. To recover them, log in to your account and access your order history.
How can I see which version of Digital Music Notebook I have installed?
You can check which version of the Digital Music Notebook player you are using by choosing “About Digital Music Notebook” from the “Help” menu in the player program.
Can the Digital Music Notebook player program save or load Standard MIDI files?
The Digital Music Notebook player program is not compatible with Standard MIDI files. Digital Music Notebook can play only Digital Music Notebook title files (.dpk).
How does the recording function of the Digital Music Notebook program work?
The recording function of the Digital Music Notebook player program is “over-writing”. Therefore, you need to load a DMN title that we provide before you can record. You can record your performance using your Yamaha digital musical instrument, which must be connected to your computer via a MIDI or audio input. This recording function is like a “tape recorder,” so that you can record your performance until you get a “good take.” You can playback and save your recorded performance with the loaded DMN title. The recorded performance is saved in audio format only. A viewable format, such as a score or graphic view, is not available.
How do I uninstall the player program?
You can do a simple uninstall of the Digital Music Notebook player program through the “Add/Remove Programs” component in Control Panel. To do a full uninstall, start by uninstalling as normal through control panel, then start up registry editor (regedt32) from the Start->Run... menu. Type "regedt32" into the Run box and click "OK". Then i n the registry editor, open the HKEY_LOCAL_MACHINE -> SOFTWARE -> YAMAHA folder. Select the DMN folder and hit the delete key then click "Yes". Finally, open Internet Explorer and copy the following address into the address field: C:\Documents and Settings\USER\Local Settings\Application Data\Yamaha Corporation (or, for DMN versions less than 3.0 C:\Documents and Settings\All Users\Application Data\Yamaha) Select and delete the DMN folder. Note: If the Application Data folder does not show up in the All Users directory: Go to: "Tools" menu Click on "Folder Options" Select the "View" tab Select "Show hidden files and folders" Click OK
Sheet music and lesson books can be printed either from the player view by right-clicking on the score and selecting the “Print...” option on the content menu that appears, or by choosing “Print...” from “File” menu. All songs and lesson books, with the exception of free titles, must be purchased before they can be printed and can be printed only once for each purchase. You will need to be online to print. If you are having trouble printing, please contact customer support via our Customer Service Inquiry Form.
How do I remove a song from my library?
To remove a song from your Library tab, click the down arrow to the left of the song title in the list you want to remove. Then, click the "Uninstall" link in the bottom right hand corner of the box that appears.
Keyboard Sync is a feature that allows you to transfer Digital Music Notebook songs to your keyboard using either a USB flash drive, or a USB/MIDI connection.
How do I use the Keyboard Sync feature?
To use Keyboard Sync to transfer songs, find the songs you want to transfer in the "My Library" tab, then click the Keyboard Sync icon for each song in the “Action” column. Next, choose the flash drive or keyboard you would like to transfer the songs to from the “Sync To” drop down menu at the top of the Keyboard Sync pane. Click the "Start Transfer" button to transfer the songs.
To use Keyboard Sync you will first need to be using a compatible keyboard, as well as a compatible USB flash drive if you want to tranfer files wirelessly. To transfer directly to your keyboard, you will need to make sure that your keyboard is correctly set up for use with Digital Music Notebook.
For a more detailed explanation, and a list of compatible keyboards and USB flash drives, please refer to the Keyboard Sync Setup page here.
How many times can I transfer Keyboard Sync songs to my keyboard?
Each Keyboard Sync song in your library can be transferred as many times as you want to a maximum of two different keyboards. To remove a song from one keyboard so that it can be transferred to a different one, first open up the Keyboard Sync pane, then click on the song you want to remove in the "Songs on Keyboard" list found in the bottom half of the Keyboard Sync pane, and click the remove button at the bottom of the list. You can then re-transfer the song to a different keyboard.
Troubleshooting
I have already installed the latest version of the Digital Music Notebook Player, but the site is prompting me to download it again. What can I do to correct this?
If you are viewing the site using Internet Explorer, please take the following steps:
1. Click on "Tools" menu in the browser.
2. Select "Internet Options" from the pull-down menu.
3. Click on the "Security" tab on the top portion.
4. Click on the "Custom Level" button on the 'Internet' zone option.
5. You will see a scroll-down menu with radio buttons. Select the 'Enable' radio button for the following menu choices:
Run ActiveX Controls and Plugins
Script ActiveX Controls Marked Safe for Scripting
6. Click on the "Ok" button to exit and save.
7. Click on the "Ok" button again to exit out of Internet Options menu.
8. Now, exit your browser and restart. ActiveX should now be enabled and you may view the site normally.
9. If you are still having difficutly viewing the site, please download and install this ActiveX plug-in now. You should also uninstall Digital Music Notebook, then download and reinstall the latest version of Digital Music Notebook again.
If you are viewing the site using Mozilla Firefox, please take the following steps:
1. Click on "Tools" menu in the browser.
2. Select "Add-Ons" from the pull-down menu.
3. Click on "Enable" next to the plug-in. If it is already enabled, you do not need to do anything.
4. Exit your browser and restart. You may now view the site normally.
5. If you are still having difficulty viewing the site, please uninstall Digital Music Notebook, then download and reinstall the latest version of the software again. After downloading the player, the installation software will ask you to allow browser settings updates that ensure the site works properly on your computer. Please allow these updates.
I downloaded the most recent version of the Digital Music Notebook software and it is crashing my computer. How can I revert to an earlier version of the software?
You may request an earlier version of the Digital Music Notebook software using the Customer Service Inquiry Form. IMPORTANT: You must uninstall Digital Music Notebook software before installing an earlier version. Failure to do so will make Digital Music Notebook use unstable. After installing the earlier version, you will be able to re-download any previously purchased titles.
Why can't I download the title(s) I purchased from Digital Music Notebook?
You can download your purchased Digital Music Notebook title(s) automatically by accessing your account’s order history. To do so, sign in to your account, then click "Re-download Items."
Note: If you are using an older version of the DMN player that supports a "Store" tab, select "View your Order History” after logging in. Your purchased items should then automatically be downloaded into the player, where you can find them under the “My Library” tab.
* If you find your purchased title(s) with “Preview” and “Buy” buttons on the “My Library” list rather than “Play” buttons, this means that your DMN player program failed to synchronize your order history with your account information. In this case, please contact customer support via our Customer Service Inquiry Form.
I couldn't print out the musical score of a Digital Music Notebook song or lesson book properly. Why does Digital Music Notebook say I need to pay again?
You can print out the musical scores for purchased Digital Music Notebook titles once per purchase. Thus, you should make sure that the printer is correctly set up before you start printing. You cannot print DMN songs you have not purchased. If you would like to print more copies of a particular title, then you will need to purchase the title again to gain an extra print entitlement. If you experienced an error in printing your title, please contact customer support via our Customer Service Inquiry Form.
Why can't I view all the pages of a Digital Music Notebook title?
Digital Music Notebook songs and lesson books that have not been purchased can be viewed only as limited previews. If you are unable to view all the pages of your purchased Digital Music Notebook titles, please contact customer support via our Customer Service Inquiry Form.
How can I record my original music in the Digital Music Notebook player program?
The recording function of Digital Music Notebook player program uses “over-writing.” You need to load a Digital Music Notebook title that we provide before you try to record. The Digital Music Notebook player program does not currently support any function for creating original Digital Music Notebook files.
Why can’t I see anything in my cart?
If you can't see anything in your cart, your browser may not be set up to accept cookies. Check your browser's security settings to find out.You can check this by opening Internet Explorer and checking your settings under Tools > Internet Options > Security, or in Netscape, by checking Edit > Preferences > Advanced.
If your computer won't accept cookies, our server can't keep track of who you are or what you're ordering. In order to add items to your cart and place orders, your browser must be enabled to accept cookies.
If you are unable to register, your browser may not be set up to accept cookies. In order for our server to keep track of your account information and orders, cookies must be enabled. Check your browser's security settings to find out. You can check this by opening Internet Explorer and checking your settings under Tools > Internet Options > Security, or in Netscape, by checking Edit > Preferences > Advanced. If you still can't register after setting your browser to accept cookies, please contact customer support via our Customer Service Inquiry Form.
I am receiving a message saying that I am not registered. Why?
I am receiving a message saying that I am not registered. Why? If you are experiencing an “Unregistered” message when you start up the Digital Music Notebook player program, you are currently using version 1.0.xx. To complete your player registration, you first need to upgrade the Digital Music Notebook player program to the latest version. You can download the latest version here.
You can confirm the version number of your Digital Music Notebook player program and registration by choosing “About Digital Music Notebook...” from “Help” menu. If you can't login with your registered ID and password, please contact customer support via our Customer Service Inquiry Form.
A message referring to a “*.tmp file” shows up when I click the “Preview” or “Play” buttons on the “My Library” list. How can I fix this?
This problem appears to be caused by the after-effects of ad/spyware infestation within Internet Explorer. Restoring your browser’s settings should fix this problem. You can find detailed information on restoring and refreshing your browser at this site.
Please note that we are not responsible for anything that happens to your computer while the Windows Defender or other security software is used to restore/refresh your browser.
I see a red “X” in a white box in the top left corner of the main window. What is this?
This means that your Scorch plug-in is not installed correctly. To install the Scorch plug-in properly, please follow these steps:
- Uninstall Digital Music Notebook player program via the “Add/Remove Program” function in Control Panel
- If applicable, uninstall the Sibelius Scorch plug-in via the “Add/Remove Program” function
- Go to this page to download and install the Scorch plug-in
- Re-install the Digital Music Notebook player program
Are there any known software interference issues with Digital Music Notebook?
1. McAfee VirusScan and Exchange Scan Add-in
If McAfee VirusScan is installed in your computer, and it has its Exchange Scan add-in activated, it will try to scan all HTML pages loaded, and thus will interfere with Digital Music Notebook. At the following site you can find information about how to deactivate the Exchange Scan add-in by using “Outlook: McAfee FAQ
2. Omni Page Pro
If you use Omni Page Pro, it may cause conflicts with Digital Music Notebook. If you need more information about Omni Page Pro, please contact ScanSoft Customer support.
3. My Web Search
If you have My Web Search installed on your computer, it will interfere with Digital Music Notebook via page hijacking. For information on how to solve this issue, please investigate spyware detecting software or computer security software.
4. Copernic Desktop Search
The Copernic Desktop Search component affects Digital Music Notebook's embedded Internet Explorer HTML view. If possible, please try to disable Copernic Desktop Search while using Digital Music Notebook, or turn off the “Browser Helper” object for Digital Music Notebook in Copernic Desktop Search.
Why can't I view more than one page of a score? Why does playback of a score stop prematurely?
With the exception of free songs and lesson books, all titles can only be viewed in limited preview mode until they are purchased.
Why am I receiving a message saying "All application registrations have been used for this account"?
Since the DMN system only allows each user to access his account from 2 different registered copies of the DMN player, this message is sent when someone tries to access their account from a third copy of the program. If you believe you are receiving this message in error, please contact customer support via our Customer Service Inquiry Form.
I just installed a new copy of Digital Music Notebook, and can’t find any of the songs I downloaded previously. How can I access the files I purchased before?
If you have installed a new copy of Digital Music Notebook, you can retrieve all of the items you have purchased in the past by clicking on “Install New Titles” in the lower left hand side of the Digital Music Notebook player.
Why are some of the Digital Music Notebook player's features disabled when I load a particular song?
Though all of Digital Music Notebook's tools and features should be available if you are using a standard "Sheet Music+MIDI" Digital Music Notebook song, for other content such as lesson books, some features may be disabled. For example, Pro-Authored MIDI songs (Yamaha Music School songs) may not be fully compatible with the transpose, karaoke and mixer features.
Why am I receiving the error message, "Failed to connect your keyboard, please check that your keyboard is connected, turned on, and selected from the 'Setup MIDI Device' menu?"
This error message appears when you try to activate the Keyboard Sync feature without having properly configured and connected a keyboard to Digital Music Notebook. To keep this message from reappearing, close the Keyboard Sync pane at the right side of the "My Library" tab by clicking the right facing arrow just left of "Songs on Keyboard". If you are trying to use Keyboard Sync with your keyboard when this message appears, make sure that your keyboard is properly connected to your computer, and selected as a Midi device in the 'Setup MIDI Device' menu. For help with this, please go to this page.
I followed all of the directions to set up my keyboard as a Midi device with Digital Music Notebook, but I still don't see it as an option in the "MIDI Input" and "MIDI Output Device" drop down lists. Why?
Even if you have successfully installed your drivers, it may take a few minutes for Digital Music Notebook to find your instrument and respond accordingly. You may need to wait a minute or two until Digital Music Notebook recognizes your instrument before you can use it with the program. Alos, if you have changed your MIDI settings while the Digital Music Notebook player is open, you may need to restart the player before it will recognize your instrument.
I am getting an error message that my keyboard's memory is full. Why? How do I fix this?
If you are trying to transfer Digital Music Notebook songs to your keyboard using the Keyboard Sync feature, and your keyboard does not have enough free space to hold the songs you want to transfer, you will receive this message. To transfer the songs successfully, you will need to remove some songs from your keyboard first. To remove Keyboard Sync songs from your keyboard, connect your keyboard to Digital Music Notebook, open up the Keyboard Sync pane, then click on the song you want to remove in the "Songs on Keyboard" list found in the bottom half of the Keyboard Sync pane, and click the remove button at the bottom of the list. For directions on how to remove other songs from your keyboard, please refer to your instrument's owner's manual.
When I try to install Digital Music Notebook, my virus protection software says that the the program has a virus. What should I do?
Some virus tracking software has identified a file necessary for the Digital Music Notebook player as a virus infected file. However, this file is not infected and will not harm your computer. If you receive a message that the DMNPE.DLL is infected, you can safely ignore it and continue installing and using Digital Music Notebook as you normally would. To avoid receiving this message, please make sure that your virus program's virus definitions are up to date.
Since the file identified by the virus software as an infected file only exists in version 2.5 of the Digital Music Notebook software, you can also reinstall an earlier version to avoid this problem. If you would like to download and install this older version you can do so here.
I am using Windows Vista, and the Digital Music Notebook program crashes whenever I try to open it. Why?
This may be happening because Vista's User Account Control (UAC) may have interfered with the program's installation. To fix, this you will need to be disable UAC and re-install the latest version of the Digital Music Notebook. You can find detailed instructions on how to disable the User Account Control here: How to disable UAC Once the UAC has been disabled, completely un-install the Digital Music Notebook program, then re-download and install the most recent version. You can get full un-installation instructions here, and you can redownload the player here. When you have completed the re-installation, you can enable the UAC again.
I have a question that isn't answered here!
If you cannot find an answer to your question here, or in the help documentation for the Digital Music Notebook program (choose “Help” from the Help menu in the player program), please e-mail your question to Yamaha customer support via our Customer Service Inquiry Form.
