7 - Frequently Asked Questions (FAQs)

7.1 - Application

7.1.1 - What is Digital Music Notebook?

Digital Music Notebook provides you with a multitude of tools and features, specifically designed to help you learn and explore music with ease. Digital Music Notebook also makes full use of Internet technologies, allowing immediate access to the latest news, updates and titles.

7.1.2 - What operating systems are supported?

At the current time the supported operating systems are Microsoft Windows XP or Microsoft Windows 2000 (service pack 3 and higher).

You will also need Microsoft DirectX 9.0 or higher and Microsoft Internet Explorer 6.0 SP1 or higher. These can be downloaded free at the following websites:

7.1.3 - Do I need to register?

You do NOT need to register the Digital Music Notebook application, but you will need to register and create an account to be able to purchase titles.

7.1.4 - I have found a bug!

Please use the Digital Music Notebook Helper tool or contact technical support.

7.1.5 - How do I uninstall the application?

To uninstall the Digital Music Notebook, first ensure that the application is not running. Navigate to your Windows control panel's Add/Remove Programs section and click the remove button next to the entry YAMAHA Digital Music Notebook.

7.1.6 - What keyboards support the keyboard sync feature?

The following list of keyboards can be used with the keyboard sync feature:-

  • CVP - (301 / 303 / 305 / 307 / 309 / 309GP)
  • CVP - (401 / 403 / 403PM / 405 / 407 / 409)
  • CLP - (270 / 270M / 270C / 270PE)
  • CLP - (280 / 280M / 280C / 280PE / 280PM)
  • CLP - 295GP
  • PSR - (S500 / OR700 / S700 / S900 / 1500 / 3000)
  • TYROS 2
  • DGX (305 / 505 / 520/YPG-525 / 620/YPG-625)

7.1.7 - What USB Thumbdrives support the keyboard sync feature?

The following list of USB Thumbdrives have been verified for use with the keyboard sync feature:-

  • LEXAR - JDFF512-431
  • LG - UB5HVMS01P
  • SanDisk - SDCZ4-512
  • SanDisk - SDCZ4-1024
  • SanDisk - SDCZG-1024
  • AVB - UF2-512A
  • SONY - USM512H

7.2 - Titles

7.2.1 - How do I print sheet music?

To print a piece of sheet music, choose the Print option from the File menu at the top left hand corner of the screen. Alternatively, right-click anywhere on the score itself within the Player window and choose the Print... option from the menu that appears.

Make sure that your printer is connected correctly before choosing the Print option, as your print allocation could be lost!

note: For non-public-domain material you will need to have purchased the title.

7.2.2 - When I try to Print my sheet music, the print option is greyed out / there is no print option in the right-click menu?

To be able to print sheet music, you need to have purchased the title. In Preview mode, the print option is not available.

7.2.3 - When I try to Print purchased sheet music, it takes me straight to the shopping cart asking me to purchase again?

With each purchased sheet music title you are allowed ONE print copy. If you have already used this print copy (i.e. have already printed this particular title) then you will need to purchase the title again to be allowed a second print, hence being redirected to the shopping cart. This applies to any subsequent print copy required in the future.

7.2.4 - My print didn't work and now I have lost my print option. What can I do?

If for some reason you attempt to print and something caused the print to fail, then please contact customer support as they should be able to assist with re-enabling the print option at no expense.

7.2.5 - Why can't I view more than one page of a score? Why does playback of a score stop prematurely?

This is because you are only previewing the music score in question. To have FULL access to the sheet music you will need to purchase the title in the normal way.

7.2.6 - How can I transfer a Digital Music Notebook package to my Yamaha musical instrument?

The Digital Music Notebook package (i.e., digital sheet music) is exclusive to the individual application. Therefore, no Digital Music Notebook package can be transferred to a Yamaha digital musical instrument. If you require a transferable MIDI file then please visit www.yamahamusicsoft.com to check availability.

7.2.7 - Can the Digital Music Notebook application save or load Standard MIDI file format?

The Digital Music Notebook application cannot use Standard MIDI files, since they do not contain suitably authored score content. Digital Music Notebook only works with a Digital Music Notebook package file (these files have the file extension .dpk).

7.3 - Instruments

7.3.1 - How can I download Digital Music Notebook to my instrument?

Digital Music Notebook is a PC application and so you cannot run it on your instrument, or transfer a Digital Music Notebook package into your instrument. You can however, download songs as MIDI files from www.yamahamusicsoft.com, and transfer them to your keyboard, if your keyboard supports this.

7.4 - User Accounts

7.4.1 - Why do I need an Account?

We ask you to create a user account to enable you to purchase titles in an easy and non-repetitive way. Once you have created your account and logged in, purchasing titles and receiving accurate support is only ever a few clicks away.

(note: For security reasons and for peace of mind, your credit card details do not form part of your account, and are not stored at any stage of the process. Therefore, you will have to enter your credit card details each time you make a purchase.)

7.4.2 - How do I set up an account / register?

When you are ready to purchase your first title, you will be presented with the opportunity to create an account at the beginning of the purchase process, just after you checkout from your shopping cart. To set up an account you will need to fill in a short series of forms with your personal details.

Please ensure the email address you provide is current and correct, as you will need this information to log into your account and to subsequently track your orders. For every title that you purchase you will be sent a confirmation email for your records.

7.4.3 - What if I have concerns about supplying you with personal information?

We understand your concerns regarding personal information, and take the matter very seriously. We adhere to the Data Protection Act, and will never pass on any of your personal details to third parties without asking your permission. If you require more information on this, read our Privacy Policy.

7.4.4 - How do I log in?

Once you have set up an account with Digital Music Notebook, you will be presented with a login page as part of the purchase process. To log in, simply enter the email address and password that you set up when you registered your account.

7.4.5 - What if I forget my password?

If you can't remember your password, click on the forgotten password? link on the login page or contact customer support.

7.5 - Purchasing / shopping cart

7.5.1 - I am getting the message "There was a problem processing your order". Why?

When you place your order, your card details are automatically transmitted to the bank to be authorised.

If you are told that your card has been declined, ensure the information you have provided is accurate and that the payment method is one of the accepted types. If these are correct then please contact your card issuer for further information.

7.5.2 - How do I keep track of my orders? What if I have a question about an order?

When you complete an order you are provided with an order id, which uniquely identifies your order. Using this order id will allow us to help with any queries you have quickly and accurately. To see all your orders go to the store, click My Account and then View Order History. From here you can view all your previous purchases and download them again.

7.5.3 - What is the return policy?

Returns are only accepted for the following reasons:

  1. The product is defective or malfunctioning
  2. The product wasn't ordered and is not in the customer's order history

Printed sheet music and functional Digital Music Notebook products are non-returnable.

If your product is returnable based on the guidelines above, you must notify us in writing. You can use the Customer Service Inquiry Form. Please include the product name, ID number, and reason for return. You must wait for return approval before taking further action. Items returned to Yamaha without prior written approval will not be eligible for refunds or exchanges.

7.6 - I have a question that isn't covered in this FAQ

If you have a query or question that isn't covered in this FAQ, ensure that you have read the help documents supplied with Digital Music Notebook.

If you still cannot find the answer you require, please contact technical support.